What We Do
Bespoke telemarketing for today’s world
Yourcentre was created to provide a bespoke contact centre solution for mutuals and other businesses. We are driven to be the best we can, to build profitable solutions for clients whilst supporting one another along the way.
We believe in partnerships. Together we focus on delivering the best results to enhance your business. We constantly review projects to ensure that we are not only hitting targets but still delivering the required services and if those objectives change then we flex to meet your needs.
Sales and service
We deliver intelligently different sales and service solutions, we use the most appropriate channel and take pride in every piece of communication. We have a proven track record of delivering solid quality appointments and delivering excellent service for all our clients.
More than just mutuals
Yourcentre was established to support mutuals as contact centres did not understand their specific requirements. The mutuals require a tailored service which could not be found, so we re-designed the approach to call centres. This tailored approached gives customers choice and as a result Yourcentre now has a wide range of clients whilst maintaining its core value of providing a bespoke approach to contact centres.
Lead Generation, Prospecting and Qualification
Whether enhancing your in-house team or supporting your own outsourced sales activity, our team will understand your business requirements, USP’s and target markets to create a highly successful programme. Our integrated technology will ensure reporting and communication channels maximise each opportunity.
Telesales and Appointment Setting
Targeted and well-executed telesales can be an extremely cost effective way of generating new business.
Data Management & Analytics
Data is critical to the on-going success of a business, however, often appropriate data management and systems are not deployed effectively. Our team will work with you using our data management technology and skilled staff to maintain and enhance your data requirements.
Customer Service & Support
We are a specialist at excellent customer service and believe that each individual is different and should be treated as such. It is our people, through careful selection and training that ensure world-class quality to our clients customers.
Sales, Retention, Cross & Up Sell
We love and specialise in sales, whether it is new customer acquisition, retention or development our highly skilled and trained staff will enhance ensure every transaction is maximising your turnover and profit.
All of our services are conducted using the latest fully integrated cloud based multi-channel systems. This means we are able to communicate with prospects and customers across their preferred channel and use multiple channels to optimise the success of customer communication programmes.
Meet The Team
Passion • Accountability • Integrity • Respect
Sales and Marketing Director
I have over 30 years’ experience in the contact centre and sales management industry and started out life on the phones many moons ago. I was co-founder and COO of The Listening Company (TLC), the UK’s largest privately owned outsource contact centre business, from start up to acquisition in 2011 and we had annual revenues of £85m, operating profitably in eight key sites across the UK and supporting major blue-chip clients in all market sectors.
With over 25 years’ management experience in the Outsource Telemarketing Industry, I offer an excellent commercial approach to solving problems and optimising team potentials. I have a huge range of experience across all industries in inbound and outbound B2B and B2C customer communications with particular expertise in Outbound Operational Management, Compliance, CRM and Dialler & Data Management Strategy and full end to end Inbound and Outbound Customer Journey. I thrive on creating a great working environment and love developing employees to be the
I have over 20 years’ experience in the contact centre industry, working with clients from multiple industry sectors and blue chip companies. I am driven by continuous improvement and striving to deliver the best possible outcome.
Clients We Have Worked With
The Military Mutual
We’ve developed and managed an end-to-end member journey for The Military Mutual (TMM) which is a discretionary mutual business owned and run for the benefit of its members. Working with an ex-serving Major, we delivered the bespoke Military elements of the training.
This clinical trials client is an industry leader and we assisted in the development of the volunteer recruitment process, identifying touch points throughout the journey to make it robust and volunteer centric.
The Appointment Setting Team generated interest and formed roadmaps of decision makers within organisations, specifically housing associations, creating direct marketing lists and data intelligence. The project also incorporated the service element, including order processing, dispatch and onboarding for new clients.