Underwriting Services Team Manager

Purpose of Role

The Underwriting Services Department is responsible for managing and developing relationships with insurers; ensuring that systems and processes support and adhere to underwriting and regulatory requirements; and ensuring Sales & Service front line staff possess the required product knowledge.

The purpose of this role will be to manage an established team and the efficient and smooth running of the department, ensuring the team provides a member focused service with first-line underwriting support to all mutual and scheme members.


This role will lead, manage and motivate the Underwriting Services team by setting and driving targets (in line with Mutual targets) for new business, renewal, retention and member satisfaction.

This role will also have responsibility for providing day to day member support to support the team, taking a hands on approach as required to deliver a first class service.


  • Underwriting and processing new business and renewal quotations for Mutuals in accordance with Company policy and agreed authority limits.
  • Dealing with Mutual members during the renewal and new business process.
  • Handling referrals and liaising with the Technical Underwriting Team and Insurers for a decision if/when higher level referral is necessary.
  • Ensuring that robust underwriting practices are in place in accordance with agreed Insurer guidelines and delegated underwriting authorities.
  • Maintaining electronic and documented underwriting files, ensuring they meet required standards and pass internal and external audits.
  • Support the Head of Client Services, Mutual Managers and Head of Underwriting in ensuring operational processes preserve underwriting integrity and meet FCA and other regulatory requirements.
  • Work with the Change and Technology teams to correct system faults and build enhancements where necessary. 
  • Managing technical referrals from junior colleagues and direct reports
  • Complaints resolution and reporting
  • Writing endorsements and clauses within agreed authority.
  • Developing a detailed understanding of the cover requirements of the specified Regis Mutuals and how these are catered for in the cover wordings.
  • Providing formal and informal training of front line staff and mentoring of more junior reports


ACII or significant progress towards is preferred.

A sound understanding of Liability and Property Insurance

The ability to assess technical risk, apply that knowledge to and make sound decisions within authority level(s)

The ability to demonstrate the building and maintaining of internal and external relationships

The ability to demonstrate meeting and exceeding personal objectives and company-wide targets

An awareness of the market and legal/industry developments which could affect the writing of business

Computer literate

Excellent organisational skills and attention to detail

Excellent communication skills both written and oral, with the ability to work with others internally and externally.

Good problem solving skills and the experience to prioritise work and meet specified deadlines.

How to Apply

If you are interested in apply for this position please send your CV and a covering letter giving details of your experience and fit with this role to careers@rmml.com If you have any questions please contact us on 01892 888312.

Apply Now
  • 7 Maltings Place, 169 Tower Bridge Road, London SE1 3JB
  • +44 (0) 20 7043 0530
  • info@rmml.com
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