Business Analyst

Purpose of Role

The Business Analyst (BA) will be responsible for working with internal and external stakeholders to gather and understanding their business change needs.

This will include documenting requirements, drawing up specifications, defining business processes, developing target operating models and working with our suppliers to develop new functionality.


This role works across internal and external stakeholders, is based in Tunbridge Wells with occasional travel to London or other sites required. Has some autonomy but works as part of a wider team. Uses appropriate methods, systems and processes.


  • Identify business requirements using interviews, document analysis, requirements workshops, business process reviews
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyse information and functional requirements and deliver the following items as needed: Business Requirements and related project documentation, Use Cases, GUI, Screen and Interface designs.
  • Successfully engage in multiple projects simultaneously
  • Work independently with users to define concepts and under direction of project managers
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans.
  • Develop requirements specifications according to standard templates, using natural language.
  • Assessing and developing current and target operating models either for particular functions or the business as a whole
  • Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
  • Liaise with the business units, Business Information team and the IT Infrastructure team.
  • Work on data migration projects, including extraction, data cleansing and mapping.


Educated to GCSE level with Grace C or above in Maths and English or equivalent work experience.

Relevant BA, Project management or testing software qualifications.

Understanding of relevant methodologies, such as SSADM / Prince2.

Commercial combined and personal lines insurance knowledge.

Writing of business cases (including cost/benefit/payback analysis).

Writing of business requirements & procurement specifications.

Designing of project plans.

Analysis of business models and development of target operating models.

MS Office skills with Advanced Excel.

Proven technical writing skills.

How to Apply

If you are interested in apply for this position please send your CV and a covering letter giving details of your experience and fit with this role to If you have any questions please contact us on 01892 888312.

Apply Now
  • 7 Maltings Place, 169 Tower Bridge Road, London SE1 3JB
  • +44 (0) 20 7043 0530
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