The COVID-19 pandemic has shaken our nation and exposed a great chasm between the expectations of insureds and the insurance industry. The human and financial impact of the pandemic has only just started, and whilst there are glimmers of hope through a renewed sense of community and purpose, the true long-term impact of COVID-19 is largely unknown.

As Managers, we have seen at first hand the determination and resilience shown by the Boards of our managed Mutuals in considering how they can support the Members of their Mutuals.
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